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EFFECTS OF COVID-19 ON SHIPPING AND ORDERS

Pharmapacks is proud of our reputation as one of the leading online suppliers of health, household, and personal care items in the U.S. We remain as committed as ever to providing consumers access to all their daily needs during these unprecedented times. We are doing everything we can to maintain shipping schedules however do anticipate there may be delays in order processing and shipping. Orders are processed 7 days a week but may be delayed at this time.

We offer the following resources for order status & refund updates:

  • Order History: If you have created an account, you can check your order status by logging in and selecting the Order History tab.
  • Order and Shipping Confirmation Emails: After placing an order, you will receive an order confirmation by email. Once that order has shipped, you will receive a shipping confirmation email. Refunds will be issued for cancelled or partially shipped orders and confirmed via email. We appreciate your patience during this time regarding communications as we manage through higher than usual order volume.
  • Customer Service: If you have questions regarding an order, you can reach out to our Customer Service team at customercare@pharmapacks.com. Please note that there may be delays in response times as we review your questions in the order they are received.
  • Return Policy: We have extended our return policy and are now accepting any orders delivered between March 1, 2020 and April 30, 2020, to be accepted for return through May 31, 2020.

We hope that you and your loved ones remain safe and healthy during this time. Thank you for your understanding, patience, and continued support of our essential workers!