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Privacy Policy

TRUSTe online privacy certification

Effective Date: 04/14/2014

Pharmapacks LLC. has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at privacy@pharmapacks.com. If you are not satisfied with our response you can contact TRUSTe here. The TRUSTe program and this privacy policy covers only information that is collected through www.pharmapacks.com.

We are committed to protecting your privacy. We will share your personally identifiable information with third parties only in the ways that are described in this privacy policy. We do not sell, share or rent your personally identifiable information to third parties.

Personally Identifiable Information We Collect

We collect personally identifiable information in different ways, for different reasons. General info (e.g. name, address, e-mail, phone number) is collected for the purpose of order fulfillment and if need be, follow up to ensure a satisfactory customer experience. Information associated with a state or federally issued ID is collected and stored to monitor the sale (and amount) of Ephederine, Pseudoephederine and Phenylpropanolamine to an individual customer in a specific time frame. Personal health conditions and/or allergies of a specific customer are gathered to ensure a proper drug therapy utilization review.

How We Use Your Personally Identifiable Information

The site uses the information collected to bill you for, and deliver ordered products in the amount of time expected by the customer, per our shipping terms. We will also use the information we collect to contact you in the event there is an issue with your order, or if you request information or support from us. Non-personally-identifying information is used to track a product's sales frequency and for consideration regarding incentives, and status on Pharmapacks, LLC website.


If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may unsubscribe from these communications at any time by following the instruction contained within each of the communications you receive.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

Gift Certificates

If you choose to use our gift certificate service to purchase a gift certificate for a friend on our site, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email providing him or her with the gift certificate. Pharmapacks, LLC stores this information for the purpose(s) of sending this one-time email and tracking the success of our program.

Your friend may contact us at privacy@pharmapacks.com to request that we remove this information from our database.

Service Providers

We use other third parties such as a payment gateway company to bill you for goods and services, an email service provider to send out emails on our behalf, and a hosting company to provide you with our community forums. We use Live Chat to assist you if you have questions while using our site or regarding your order. When you sign up for our services, we will share your personal information as necessary for the third party to provide that service.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Business Transitions

In the event Pharmapacks, LLC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Web site for 30 days prior to any such change in ownership or control of your personally identifiable information, as well as choices you have regarding your personally identifiable information.

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by making the change on our member information page or by emailing our Customer Support at customercare@pharmapacks.com. We will respond to your request to access within 30 days.

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


The security of your personally identifiable information is important to us. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.


A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personally identifiable information you submit while on our site.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited. Most notably, if you reject all cookies, you will not be able to sign in or make a purchase through our shopping cart.

The use of cookies by our partners, affiliates and service providers is not covered by our privacy policy. We do not have access or control over these cookies.

We and our third party partners employ a software technology clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We do [not] tie the information gathered to our Customers’ or Users’ personally identifiable information. To learn more about our advertising company's use of clear gifs, please go to www.linkshare.com.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We use a third-party tracking service that uses cookies log files to track non-personally identifiable information about visitors to our site in the aggregate, including site usage, traffic sources, visitor segmentation by browser and geography, and volume statistics, to improve customer experience and to target outreach efforts more effectively.

Behavioral Targeting/ Re-Targeting

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites.  Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking Here.  Please note this does not opt you out of being served advertising.  You will continue to receive generic ads.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by Pharmapacks, LLC. Please be aware that we, Pharmapacks, LLC, are not responsible for the privacy practices of such other sites.

We encourage you to be aware when you leave our site and to read the privacy policy of each and every Web site that collects personally identifiable information.

This privacy policy applies only to information collected by this Web site.

Social Media Widgets

Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Customer Reviews

We post customer reviews on our web site which may contain personally identifiable information. When a customer chooses to post a review of a product, we may ask for their information such as name and email address. If you would like to request to have your product review removed from our site you may do so my contacting us at customercare@pharmapacks.com.

Public Forums

Our Web site offers publicly accessible forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personally identifiable information from our public forum, contact us at forums@pharmapacks.com. In some cases, we may not be able to remove your personally identifiable information, in which case we will let you know if we are unable to do so and why.

Changes in this Privacy Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions/comments about privacy, you should contact us at privacy@pharmapacks.com or via postal mail at:

Pharmapacks, LLC 161-19 29th Avenue, 2nd fl., Flushing, NY 11358

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